FAQ Help Center

General Questions

I only sell my artwork on Etsy under shop name MoodyMisfits or through direct email via my contact page on my website. ( My only email address is jade [@] moodymisfits.com – minus the brackets and spaces. )

If you see my artwork being sold anywhere else, please use caution. There have been a lot of fake websites popping up and pretending to sell my artwork. This is also happening to a lot of other artists. Please be careful who you buy from!

They vary. Depending on the style of art, they range anywhere from 2 inches to 16+ inches tall..

Yes?! You can but it depends on how busy I am at the time. Please email me with your request and we can go from there!

No. Sorry but I do not make fan art or remakes of copyright characters. If you want an original piece made that is my own or something you drew, please email me and we can see if it’s doable. Thanks!

Please have a warm blanket and dinner ready when your Moody Misfits arrive. They had a long trip and will be cranky and hungry.

After that, keep them dry and out of direct sunlight. Care for them as you would with any other art piece. Be gentle! These are works of art and are not made for children or to be played with.

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Sales Questions

Yes! I ship worldwide*. Once you add your items to your cart, you can see how much shipping will cost. Please note, as of right now, I do not ship to Germany.

If you provided the wrong address, contact me ASAP. I can update it unless the packing slip is printed and the package is at the post office.

Note: Any errors will result in the customer paying for shipping again once the package has returned to the studio.

Please consider setting up a mail forward redirect with your post office to avoid extra return shipping costs.

Alberta, Canada..

All orders are packaged and shipped within 2 business days.

Shipping times are an estimate:
USA: 2 weeks
Canada: 1 week
Everywhere Else: 2-3+ weeks

– Some international locations may take longer due to customs.
– Rural areas also take longer.
– Shipping time may vary around major holidays.

Note: I do not guarantee delivery times.

If a package isn’t picked up on time and is returned to sender, the customer will be responsible for reshipping charges.

International Buyers:
Please check with your postal service about duty and import fees before purchasing. These fees are set by your country and are beyond my control. I can’t predict extra charges or amounts. Any additional shipping fees are your responsibility.

For USA orders, extra duty or import fees are rare, but if they occur, they are the buyer’s responsibility.

Occasionally, packages may face delays in customs, lasting up to a week or two. No movement in tracking doesn’t mean your package is lost; it’s likely going through clearance. Refunds won’t be issued for customs delays. Tracking also may not update at every stop. Please allow time for the tracking to update.

Please ensure a secure delivery location. If tracking indicates delivery to the door, it’s considered delivered. Choose a location where you can personally receive it or use a secure option like a PO Box to avoid any concerns.

All sales are Final
No Returns or Exchanges
Sorry but I do not offer holds, payment plans or custom orders at this time.

Etsy offers Klarna to pay in installments. Please check with Etsy to see if this is an available option to you.

Thank you!

🙂